How to order

HOW TO MAKE ORDER:
1. Make orders via our site. Follow the steps during checkout, send payment and you will get confirmation emails about order and payment.
2. or EMAIL US at dir_666@hotmail.co.uk a list of what you want to order, include your shipping address and method of payment.
3. or contact us on facebook: http://www.facebook.com/depressiveillusions with list of what you want to order, include your shipping address and method of payment.

We will reply within 24 working hours with the total cost including postage. Your order will be held upon confirmation.

Re-send your message if you didn't receive our answer during 48 hours or PLEASE check your spam box, because sometimes our messages may be perceived as spam of your email system (then please marked it as "not spam" for received future emails from us).

HOW TO SEND PAYMENT:
We accept the following methods of payment:
(You can select more convenient payment method in the order form)

1)  CREDIT CARD secure payment: VISA, MAESTRO, MASTER CARD, AMERICAN EXPRESS, JCB, DISCOVER and other. THIS PAYMENT METHOD IS PERFECT FOR ALL WORLDWIDE CUSTOMERS !!

2) IBAN/SWIFT payment. DIRECT PAYMENT FROM YOUR EU BANK ACCOUNT TO OUR EU BANK ACCOUNT. (You will see window with all IBAN/SWIFT payment details once you submit the order). THIS PAYMENT METHOD IS PERFECT FOR EU CUSTOMERS ONLY !!

2) Paypal (Please use PayPal only when you can not pay by the ther payment methods).

3) We also accept "cash in letter" and "Western Union/MoneyGram" option. Ask for more details if you can not pay in other way.

Important: when you submit order -  please pay in the same day or day after!

Order automatically canceled if you dont pay during 2 days.

SHIPPING DETAILS:
All orders shipped by registered first class mail with international tracking number.

PLEASE write your mobile phone number in the address. This is important for good delivery. Double check your shipping address and be sure that address is full and correct. Shipping can be trackable here https://www.17track.net/en (download App, is better) or any other international tracking services. Please follow the tracking number and track it time to time to avoid package return (we do not responsible for package return if you provided the wrong address or refuse/unclaimed package, so we will not issue any refund, but we can resend the package if you will pay shipping again). Buyers are responsible for any customs and import taxes that may apply. We are not responsible for any delays due to customs or shipping troubles in transit. If your local customs stopped the package, you must resolve this directly with your post office or custom office. If a shipment is lost and we will get proof of that from our post office, we can resend the package again, but we never issue any refund (but sure, we always can discuss with you any issues that may happen).

Is just a standart rules that we want you read, but for sure we always do all to deliver package without any troubles. But sometimes any various shit may happen, so you can know about this by reading this info.

ATTENTION: Due war in our country, delivery time can be much longer than always and will take more time than usual. But all packages registered & firstclass and shipped as always, so will not be lost. But PLEASE be more patient. Pack can be on road 1-2 months (!). It is a new reality, so we can not make our post service work fast. All packages are processed ina  town of Western border of Ukraine, then come to Poland and then shipped out to your country from there. So be patient! If you can not wait - do not order!

No shipping to russia and belarus !

SHIPPING COST:
Just add the items you want to order to the shopping cart which will calculate shipping cost accurately for you (you don't need to create an account for this or submit anything online!).

NOTES FOR PATCH ORDER:
Patches are taken for distribution in our shop from various distributors, labels, merch stores etc. All are embroidered, woven or printed. Shipping time for the Patch order can be up to 1-2 weeks (+ delivery time). But sometimes is going to be shipped more fast than expected. Depends from our store overloading and your order.

NOTES FOR CD/CDR ORDER:
All standard CDs & CDRs (CD + booklet + inlay) SHIPPED WITHOUT PLASTIC CASE (Digipaks/Special editions comes "as they are" with plastic cases of course) to save you on shipping costs. Well protected and good packed.  Please keep this in mind.

NOTES FOR DIGITAL STUFF ORDER:
You can order some of our releases in digital MP3, FLAC or WAV at our official bandcamp pages: https://dir666.bandcamp.com & https://dungeonsynthdarkambient.bandcamp.com . If you wish to order some releases in digital form but can not find it at our bandcamp - send us message with items you wish to order in digital form and we will back to you with price and possibility to make order in this way. But remember that not all releases we can offer in this way.

 BONUS/FREE STUFF:
Each order comes with various stickers, download codes, flyers etc. You can also select any stuff in our webstore from list "free stuff" (if they are available at the moment). Be sure that you really need it.

WHOLESALE/SPECIAL PRICE OFFER:
Labels, distributors as well as just individuals can buy our releases
(and some distro items) at wholesale prices. If you are willing to take 5-10 or more copies per one title, you can ask for wholesale prices for CDs, CDRs and Patches. No wholesale for Cassettes. Any proposals - are welcome.